1. Identify the functionality you want, such as internal email, publishing and browsing information and diary scheduling.
2. Involve employees across the business in identifying information which would be useful to them or which they currently circulate on paper.
3. Decide whether you need remote access or to make any part of the intranet available to outsiders (eg key customers).
4. Make an inventory of your existing computer network, hardware and software.
5. Assess your in-house skills in IT installation and maintenance and in intranet design.
6. Decide the best approach - doing it yourself, buying a packaged solution, or using an external agency.
7. Approach suppliers with a specification; ask for references, particularly if you will be using them to install, design or maintain your intranet.
8. Assess solutions, including functionality, ease of use, security, maintenance and support, as well as initial and continuing costs.
9. Design templates for intranet pages and a navigation system; ensure that your searching system copes with all document formats.
10. Plan the roll-out, starting with the most useful and easily published content.
11. Allocate responsibility for publishing and maintaining each content area; set up systems to ensure content will be kept up to date.
12. Control any areas of your intranet which need to be restricted, such as confidential information, particularly if outsiders can access it.
13. Develop a usage policy, including legal issues such as copyright.
14. Promote the intranet to your employees; explain the benefits and provide appropriate training.
15. Regularly review intranet usage and encourage suggestions; identify enthusiasts who will push the project forwards.
Do's & Don'ts
Do:
Get help where you lack in-house skills.
Use good design to make the intranet easy to use.
Set clear areas of responsibility.
Involve employees and sell the benefits to them.
Continually improve.
Don’t:
Try to publish everything immediately.
Allow inaccurate or out-of-date content.
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