1. Remember delegation is about getting someone else to do part of your job - a job that is your responsibility but need not be done by yourself.
2. Most importantly sort out the boundaries of responsibility.
3. Identify the activities that can be delegated as a whole rather than a part.
4. Look at the benefits of delegation to you, the customers, the company and the staff.
5. Assess possible problem areas and highlight what might happen if things go wrong.
6. List the skills and attributes required for the job.
7. Identify the right person for the task.
8. Sit down with the individual and discuss in detail the delegated activity.
9. Allocate time and be prepared to offer support.
10. Agree on an acceptable level of responsibility and authority
11. Ensure that it happens
12. On completion review and evaluate the activity.
Do's & Don'ts:
Do:
Do take time to plan the delegation properly.
Negotiate the delegated activity with the person concerned.
Be specific about expected outcomes.
Be prepared to let go and allow proper delegation.
Don't:
Don't specify how the job has to be done.
Don't take all the credit.
Don't always delegate to the same person.
Don't leave the person without any support.
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